Returns Policy

Standard Return Policy

We at Nala's Corner want you to be satisfied with your purchase. If you are not pleased with your merchandise, you may return the product within 10 days of receipt.    Please contact us before shipping to obtain a Return Authorization Number.  We also guarantee any defects in workmanship or materials according to the manufacturer

 Refunds will be issued in the same manner as the order was paid or credit can be given toward the purchase of a different item.  The item must be returned in brand new condition, in original packaging, and with all parts and accessories to ensure full credit.  If you are returning any products that have been used, a restocking charge may apply.   

In the event that we have made a mistake when shipping your order, or the item was received damaged, please contact us via email within 3 days so that we can make arrangements for return shipping and replacement product.

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Payments Accepted

We accept the following credit cards for online purchases:

• Discover
• MasterCard
• Visa

We also accept the following payment methods for online purchases only:

• PayPal
• PayBill Me Later 
• Google Checkout

Refunds

Credit Cards & PayPal

Credit card numbers and PayPal are used only for payment processing and fraud protection. They are not retained for any other purposes. If you place an order online, we will use your financial information to bill you for products and services or otherwise process your transaction. By making a purchase online, you consent to providing your financial information to our service providers to process your transactions. These third parties may include credit card companies and banking institutions used to process the transaction.

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

Shipping

We can ship to virtually any address in the United States. Note that there are restrictions on some products. Some products will be dropped shipped from the manufacture and may take more than 1-3 business days to process. Some orders may also ship separately. We will contact you via email if your item(s) are backordered. If any part of your order is backordered we will ship as soon as the product is in stock.

• We process most orders within 24-72 hours Monday - Friday
• Orders will generally arrive within 3-9 business days, based on ship address location
• Shipping is based on on a combination of weight and destination
• Orders will be processed and generally shipped in 1-3 business days via FedEx, UPS or USPS
• Any change requests after your order has been submitted cannot be guaranteed
• Orders with a shipping address containing a PO Box will be shipped via USPS (United States Postal Service)

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

You will receive shipping information via email the day your package ships. Our shipping costs are based on weight and the zip code to where they are being delivered.

Some items may ship separately and take a little longer due to drop shipping from the manufacture.

Privacy Policy

Nala's Corner is very sensitive to the issues of online privacy and electronic security. As we establish and maintain an online relationship with you, we want you to know we will always do whatever possible to ensure a secure and private environment to maintain your unquestioned trust.

 At Nala's Corner, we are committed to honoring and respecting your individual privacy. The following paragraphs describe our privacy policies regarding the personal information you provide us as well as information we collect about how our visitors use our site.

Email
We believe that your email address is private information and you have our assurance that we do not rent or sell your email address to anyone. We use your email address to send you order-related emails, like shipping confirmations, as well as informational/sale newsletters.

 We will always try to contact you by phone if we have a question about an order you placed. If we are unable to reach you by phone, we may also try to contact you by email.

Clearance items

No refunds, returns or exchanges on clearance items, unless otherwise stated.